No Good Deed Goes Unpunished

Or "Why psychiatry will never embrace the Internet"

I am a generally helpful guy. I have a congenital defect that makes me unable to resist answering technical questions. That has led to a bit of a problem in conjunction with the Savage driver for XFree86; I have received tens of thousands of requests for free technical support by e-mail, and I have tried to respond to each and every one.

Further, many people do not bother to read the full web site and discover that my drivers are only for Linux and other Unix clones; as a result, many of the requests and questions I get actually concern Windows. Since I have done Windows driver development for more than a decade, I know a little bit about that environment as well, so I try to be as helpful as I can.

However, I do run into the occasional nutcase. I have decided to publish one such exchange here, not only because it ticked me off, but because it is such a perfect example of the extreme differences in communication styles between men and women.

About two weeks ago, I received an oddly worded question from a hysterical, hypersensitive, 48-year-old former primary school teacher. The e-mail was formatted in HTML, with yellow-on-white text that was completely unreadable. I had to cut-and-paste it to another app to read it. She was basically asking why there were a bunch of Savage utilities in her Add/Remove Programs control panel, wondering if she could delete them. Since disk space is practically free today, and since these utilities are so small, this is a silly thing to worry about. I had just waded through more than 3,000 copies of the SoBig virus, and I was tired of e-mail, so my rather terse response was "Why do you care?". She COMPLETELY misunderstood this, and our relationship when downhill from there.

I will let the messages speak for themselves. Note that this first message actually arrived in yellow-on-white. I will include the original on the left, and a readable version on the right.

Uhhhhhhhhh....Tim?

What the hell is:

"Savage4 family display Switch to Utility.."

and...Uhhhhhhh...can I delete it?? youch!

What about:
S3 Gamma
S3 Refresh

and--

S3 Video Color--et.al.

damn!!
I am soo confused.

There is a "ton 'o crap" on my:
"Add/Remove"--dealie-thing..
and
it seems like a total
waste 'o space
This is an....
SOS Timbo--I mean it. :-)

"This is an SOS Timbo -- I mean it." My interpretation of this was that she was getting all excited over something that did not deserve her excitement. The message I wanted to express to her was, "simmer down, not a problem". Here was my reply:

Why do you care? These are utilities from S3 that manage various fancy features of the graphics chip. Even if you don't use them every day, they aren't hurting anything. I'm not sure why you're stressing over them.

By the way, the next time you write me an e-mail in yellow-on-white text, I will delete it without reading it. Please be considerate with your use of color.

Now, I consider that to be a perfectly valid and rational response. I admit that I did a bit of scolding in my final sentence, but if you're going to ask for free technical advice, you need to make it as easy as possible for the responder to understand you.

Clearly, she did not see it this way. Here was the response I got. Apparently, she felt I was accusing her of stealing her computer, or some other heinous crime. You would have thought I insulted her youngest child. I was dumbstruck when I got this.

In a message dated 9/19/03 9:10:48 AM Pacific Daylight Time, timr@probo.com writes:

Why do you care?

BECAUSE THE COMPUTER IS MINE--PAID IN FULL
AND YOUR NAME
CAME UP ON A WEB SITE FOR ME TO GO
TO......... WITH QUESTIONS LIKE THESE .....

SO------WHY WOULD I NOT CARE!!??

.I MEAN CHRIST,

THIS IS AMERICA---AND LAST I CHECKED IT STILL IS A FREE COUNTRY

AND OK TO ASK QUESTIONS.....
ESPECIALLY TO PEOPLE WHO PUT THEIR NAME
ON WEB SITES FOR "HELP" AND TO CONTACT IF YOU HAVE QUESTIONS.

DAMN! TAKE YOUR NAME OF THE WEB SIGHT

IF YOUR GOING TO REPREMAND
PEOPLE.........YOU ARE VERY RUDE.
I MEAN ........WHAT'S UP W/ THAT BULLCRAP---

AND IF YOU'RE GONNA WHINE ABOUT COLORS...
WHY DON'T YOU USE BLACK INK/BASIC ARIAL FONT

These are utilities from S3 that manage various fancy
features of the graphics chip. Even if you don't use them every day, they aren't hurting anything. I'm not sure why you're stressing over them.

WELL I AM INTERESTED AND WOULD LIKE TO OBTAIN AS MUCH

KNOWLEDGE AS POSSIBLE--AND WHEN I WENT TO "SEARCH"

..{ONCE AGAIN}.......ABOUT THESE S3 THINGS .....YOUR BLOODY
WEB SITE...
...COMES UP---

AS A PERSON I COULD GO TO--

LIKE AN EDUCATOR.....(NOT SOME INTERNET NAZI ....)

ONE WHO COULD HELP ANOTHER W/O
BEING
TREATED LIKE YOU TREATED ME TODAY---
--
By the way,

BY THE WAY--WHAT'S THE DEAL W/ YOU
PLAYING "HARDBALL" WITH PEOPLE WHO ASK YOU HONEST QUESTIONS?
---AS I AM SORRY I EVER WROTE YOU..
the next time you write me an e-mail in yellow-on-white
THAT WILL NOT EVER HAPPEN--I WILL NEVER
WRITE TO YOUR -SITE AGAIN.

WHAT A RIP AND A WASTE IT WAS TRUSTING YOU....ASKING! YOU!

.......WHY IS YOUR NAME EVEN ON A SITE LIKE
THIS IF YOU CAN'T BE A   "TAD"   MORE POLITE?
text, I will delete it without reading it. Please be considerate with your use of color.
--CONSIDERATE???
   DELETE ME??

now that is funny!!!
I DON'T GIVE A CRAP....TIMMMY

THANKS FOR ALLLLLLLL THE WEALTH OF INFO YOU SHARED
WITH ME----YOU MEAN PERSON

TIMROBERTS@TIMSANASSHOLE.COM

- Tim Roberts, timr@probo.com
Providenza & Boekelheide, Inc.

Well, there is so much good stuff in here that I hardly know where to begin. I did take some comfort in remembering which one of the two of us was the one to resort to insults and name-calling.

It was clear to me that there had been a misunderstanding. She thought I was insulting her, or something like that. I decided I would make an attempt to patch things up by clarifying my statements, and by asking her to restate her questions, if she still had questions.

Based on my previous e-mail experience, I've learned that young people often respond to e-mail like this, because their life experience is not yet sufficient for them to read the emotion (or lack of emotion) in an e-mail message. They often fly off the handle at what they perceive to be a slight, even though the slights are almost the result of a misunderstanding. I assumed that to be the case here, and said so. This was also a mistake, as we will see later.

Here is a fabulous quote on that topic: You would not worry so much about what other people thought of you if you realized how seldom they did so.

--Original Message Text---
From: Inilgab@aol.com
Date: Fri, 19 Sep 2003 12:49:35 EDT

In a message dated 9/19/03 9:10:48 AM Pacific Daylight Time, timr@probo.com writes:

Why do you care?

BECAUSE THE COMPUTER IS MINE--PAID IN FULL
AND YOUR NAME
CAME UP ON A WEB SITE FOR ME TO GO
TO......... WITH QUESTIONS LIKE THESE .....

My name came up on a web site for questions about Savage drivers for Linux. You aren't running Linux, but you sent the question to me anyway, and I DID answer it. "Why do you care" is not a snotty question, it is perfectly legitimate. The utilities you posted are small and innocuous, and are performing a useful function for you.

It looked to me like you were focussing in on something that should not have been bothering you. That's why I asked why you cared. If you were just about to run out of disk space, or if you were seeing crashes from one of these utilities, then you would have a perfectly valid reason to care. If not, then it quite reasonable for me to ask why you are worried about them.

Based on your reaction, I'm guessing you are a teenager who simply hasn't had enough e-mail experience to recognize the emotions in an e-mail message. Someone with more experience would have been embarrassed at sending an unreadable message instead of jumping on me for pointing it out.

SO------WHY WOULD I NOT CARE!!??
I MEAN CHRIST,
THIS IS AMERICA---AND LAST I CHECKED IT STILL IS A FREE COUNTRY

What makes you think I am in America?

Of course you're free to care. I don't understand why you DON'T think I'm free to ask you why.

AND OK TO ASK QUESTIONS.....
ESPECIALLY TO PEOPLE WHO PUT THEIR NAME
ON WEB SITES FOR "HELP" AND TO CONTACT IF YOU HAVE QUESTIONS.

DAMN! TAKE YOUR NAME OF THE WEB SIGHT
IF YOUR GOING TO REPREMAND PEOPLE.........YOU ARE VERY RUDE.
I MEAN ........WHAT'S UP W/ THAT BULLCRAP---

Look, you need to go back and read my message with a little less attitude. I was not rude to you. I didn't call you any names. I didn't swear at you. The fact is, I answered the question you asked. From your comments below, I gather that the question you asked is not really the one you MEANT to ask, but I couldn't tell that from your first message.

AND IF YOU'RE GONNA WHINE ABOUT COLORS...
WHY DON'T YOU USE BLACK INK/BASIC ARIAL FONT

I used blue for my reply because I had to change YOUR text to black, and I wanted my text to contrast. I'm using green in THIS reply because it includes some of my blue, and I want to make sure it stands out. I use Courier because it is fixed pitch, and fixed pitch fonts are more traditional in e-mail.

Here is exactly what you sent me. Can you read this? I certainly can't. When you are asking for free consulting services

I carefully consider my choice of color and font, and have refined those choices over the years. I want to make absolutely sure that my message is clearly communicated, and I do not hesitate to suggest ways for others to do the same. It is WAY too easy to be misunderstood in e-mail communication (as this little exchange clearly points out), and everything we can do to eliminate that is a change for the better.

These are utilities from S3 that manage various fancy
features of the graphics chip. Even if you don't use them every day, they aren't hurting anything. I'm not sure why you're stressing over them.

WELL I AM INTERESTED AND WOULD LIKE TO OBTAIN AS MUCH
KNOWLEDGE AS POSSIBLE--AND WHEN I WENT TO "SEARCH"
..{ONCE AGAIN}.......ABOUT THESE S3 THINGS .....YOUR BLOODY
WEB SITE......COMES UP---

AS A PERSON I COULD GO TO--
LIKE AN EDUCATOR.....(NOT SOME INTERNET NAZI ....)
ONE WHO COULD HELP ANOTHER W/O
BEING TREATED LIKE YOU TREATED ME TODAY---

You did not indicate in ANY way that you wanted to know what those utilities did. You said they were clogging up your add/remove box and wanted to know if you could delete them. I answered that question. If you want to know more information about, please ask your question in a different way, because I did not get that out of your first message.

BY THE WAY--WHAT'S THE DEAL W/ YOU
PLAYING "HARDBALL" WITH PEOPLE WHO ASK YOU HONEST QUESTIONS?
---AS I AM SORRY I EVER WROTE YOU..

Hardball? What are you smoking? I get 50 e-mail requests a day for FREE technical support for the Savage chips, both on Windows and Linux, even though I clearly state that I am not involved with S3's Windows drivers. I answer every one of them, on my own time

This morning, I arrived at my office to find 1,500 virus messages in my e-mail inbox, and I had to wade through each and every one. Having just had to muck through Blaster and SoBig, I'm pretty damned tired of e-mail.

If you want to ask your question again a bit more specifically, I will make every attempt to answer it. For free.

.......WHY IS YOUR NAME EVEN ON A SITE LIKE
THIS IF YOU CAN'T BE A "TAD" MORE POLITE?

text, I will delete it without reading it. Please be considerate with your use of color.
--CONSIDERATE???
DELETE ME??

No, I didn't say I would delete you. I said I would delete your e-mail.
now that is funny!!!
I DON'T GIVE A CRAP....TIMMMY
THANKS FOR ALLLLLLLL THE WEALTH OF INFO YOU SHARED
WITH ME----YOU MEAN PERSON

"Mean"? You think it is "mean" of me to ask you to be more considerate? I think you need to switch to decaf.

I really thought that was the last I would hear of Ms. Inilgab. I was wrong. However, rather than actually try to resolve the situation, she instead chose to forward me an inspirational essay, along with a little dig at my personality.

...............Positive Thoughts Can Change Your Life!
September 19, 2003

TODAY'S POSITIVE THOUGHT:

You are not responsible for everyone's happiness.

TODAY'S POSITIVE AFFIRMATION:

I AM responsible for my own happiness and I trust
that others can take care of themselves.

TODAY'S POSITIVE VISUALIZATION:

I take an even breath and feel joy and happiness in every
part of my being. I remind myself that I am only responsible
for my own happiness. In my mind's eye, I see myself and
others surrounded by the beautiful light of happiness.
I imagine myself going through my day thinking positive
thoughts and experiencing the reality these thoughts
create. I see the happiness in other people that their
thoughts have created. I send light and love to those
who have not yet learned to create happiness with positive
thoughts. I combine these images with the feelings of joy
and let them go,knowing that they will create the good
things I am visualizing and thinking.

© 2002 Institute For Creative Living
All rights reserved.

TIMMY--
I AM SORRY YOU'RE SUCH AN ANGRY PERSON...

JUST KNOW I AM PRAYING FOR YOU, SON....

..AND I WOULD LOVE FOR YOU TO ENJOY POSITIVE THOTS. :-)

PEACE BE WITH YOU--
to be con't.........TIMBOA

I thought her little "dig" deserved a comment. She clearly was not reading the words I was actually writing; I pissed her off with my very first sentence, and she completely lost focus after that. Here was my last attempt to get back on track:

--Original Message Text---
From: Inilgab@aol.com
Date: Fri, 19 Sep 2003 14:09:45 EDT

TIMMY--

I AM SORRY YOU'RE SUCH AN ANGRY PERSON...
JUST KNOW I AM PRAYING FOR YOU, SON....
..AND I WOULD LOVE FOR YOU TO ENJOY POSITIVE THOTS. :-)
PEACE BE WITH YOU--

Dude (or dudette), I expect you're having fun with this, but you're not reading what I'm writing. I'm not an angry person. I do have a positive attitude. I would remind you that YOU were the one to swear at ME and call ME names. I have done neither; what I wrote you was quite calm and rational.

If you have technical questions, I invite you to ask them, just as I did in my last message. I don't see how I could possibly be more polite.

Really, honestly, I am trying to work things out. I really would like to answer her technical questions, if she would just ask them instead of rubbing salt in her own wounds and focussing on her pain.

And if there is any doubt about her pain, it is completely eliminated in the following, which is (so far) the final installment in this saga. Get out the hankies. I have done my best to clean up the incredible HTML sludge that Microsoft Outlook Express spewed all over this, because the impact is really reduced when you see the text-only version, but there are too many nested <FONT> and <BLOCKQUOTE> tags in here to clean up.

In a message dated 9/20/03 11:06:38 PM Pacific Daylight Time, Inilgab writes:

In a message dated 9/19/03 10:35:18 AM Pacific Daylight Time, timr@probo.com writes:

My name came up on a web site for

questions about Savage drivers for Linux.
You

aren't running Linux, but you sent the

question to me anyway, and I DID answer it.

**************************
Yes--That was some rsvp--
I am only too sorry I bothered you.

It was very inappropriate to ask...
since it's none of your biz.
and by answering the way you did,
certainly negated your "help".

"Why do you care" is not a snotty
question, it is perfectly legitimate.

TIMM
I NEVER MEANT TO IMPLY
YOU WERE SNOTTY!
THE QUESTION IS, HOWEVER...............
"WHY DO I CARE?"

Well, Tim. ...
WHY WOULDN'T I CARE?

IT IS A NEW PC AND IT IS MINE.
THERE'S ALOT OF "STUFF" ON IT, WHICH
I HAVE NO IDEA WHAT THEY   MEAN
AND/OR
WHAT THEY ARE.....
........AND....I WANT TO ABSORB
AS MUCH KNOWLEDGE AS POSSIBLE.
I AM SINCERE IN MY REQUEST...{S}
I AM RESPONSIBLE FOR MY COMPUTER...

THEREFORE, TIM...............I CARE .

THAT SHOULD EXPLAIN:

"WHY DO YOU CARE?"

I AM WONDERING....
Why would you pose such a question?
Linux or not...your name is on a website.
.which includes-
.your..
-dog

(OUCH)

and states...
: "As far as we can tell..
we are not humor impaired..."

Hence,
the reason I emailed you to begin with.

It is an inappropriate question to pose.
(not to mention---your quote is a LIE)

The utilities you
posted are small and innocuous,

and are performing a useful function for you.
useful function...to you...(now that was nice! thanks..)

It looked to me like you were focussing in on something that should not have been bothering you. That's why I asked why you cared.

BUT IT STILL MAKES ME AGAIN--WANT TO KNOW--????
WHAT THE HELL DO YOU CARE--SINCE IT'S QUITE OBVIOUS--
YOU DON'T CARE---

If you were just about to run out of

disk space, or if you were seeing crashes from one of these utilities, then you would have a perfectly valid reason to care. If not, then it quite reasonable for me to ask why you are worried about them.

Well, truthfully-
-how would you know--
one way or the other--
In fact---that's why I did contact you in the
first place---because of valuble "disc space."

Based on your reaction, I'm guessing you are a teenager who simply hasn't had enough e-mail experience to recognize the emotions in an e-mail message.

WAS THIS SUPPOSE TO BE SOME SORT OF PUT DOWN?
ACTUALLY -
I AM A 48 YR OLD WOMAN WHO'S COLLEGE EDUCATED.
I HAVE A MULTIPLE SUBJECTS TEACHING CREDENTIAL-
-AND HAVE
TAUGHT MOSTLY PRIMARY(K-3) GRADES FOR
20 YEARS HERE IN THE SF BAY AREA.
I AM CURRENTLY TRYING TO GET BACK INTO THE WORK FORCE,

--AS I HAVE BEEN EXTREMELY ILL AND NOT WORKING
FOR THE LAST 3 YRS DUE TO :
LEVEL 111 BREAST CANCER.

-THE LAST
36 PLUS MONTHS OF MY LIFE I HAVE SPENT
SPENT IN HOSPITALS.
{"CHEMICAL/SLASH AND BURN--"}
CHEMOTHERAPY,
AN ENTIRE BREAST..
INCLUDING ALL SURROUNDING
MUSCLE AND TISSUE &35 LYMPH NODES BEING REMOVED....
SOME OUT OF MY UPPER ARM,,,
AND...
A TUMOR REMOVED
FROM THE OTHER BREAST .

PRIOR TO THAT,

MY HUSBAND DIED
SUDDENLY OF A HEART ATTACK AFTER 10 YEARS OF MARRIAGE.
HE WAS 45-AT THE TIME SEAN--OUR SON WAS 7..AND NOW--
HE IS 11 NOW-
I AM TRYING MY HARDEST TO MAKE SOME SORT
OF CONNECTION ..OR EFFORT OR WHATEVER HERE---
W/ A CMPANY BASED IN OREGON--
MY NEPHEW LIVES IN OREGON--
AND IS A TV SPORTS ANNOUNCER ON A CBS AFILILATE THERE.

I LOVE OREGON.
MY FAMILY , BEING SCANDINAVIAN
-HAS HAD STRONG TIES IN THE PACIFIC
NORTHWEST--SO I THOT IT WAS TO BE A
PLEASANT EXPERIENCE--
........& FINDING YOUR COMPANY-
WHICH STATES..

"FLED THE CORPERATE LIFE...."

AND BLAH BLAH BLAH----AND---

"WE ARE NOT HUMOR IMPAIRED
....AS FAR AS WE CAN TELL.."

SO COLOR ME ME----OH SUCH AN IDIOT .
FOR EMAILING YOU...PROBO.COM
IT WOULD HAVE BEEN
MUCH BETTER IF
YOU HAD NEVER EVEN RSVPED ME--
YOU ARE SO BUSY---
& OBVIOUSLY ARE:

"HUMOR IMPAIRED."
AND...NEVER FLED THAT....." CORPERATE LIFE..."

I MEAN WHY BE CIVIL TO ME? I WAS PROBABLY JUST A TEENAGER.
I WAS UNDER THE ASSUMPTION
THAT "PROBO.COM" WOULD HAVE SOME HELP AND PREHAPS
I COULD HAVE A LAUGH....WHATEVER..
CHRIST, I COULD USE IT...
IT IS A ASHAME TOO---
BECAUSE...IN ADDITION TO BEING A 2ND GRADE TEACHER---
A "RELATIVE" OF MINE HOLDS SENIORITY STATUS AS A SCHOOL BOARD MEMBER--HERE IN THE BAY AREA--WE ARE A SMALL S.D. BUT NONETHELESSS HAVE MORE THAN ADEQUATE FUNDING.
RIGHT NOW--WE ARE IN NEED OF SOMEONE OVERHAULING,
OUR ENTIRE COMPUTER SYSTEM(S)...
....OH---I AM SURE AGAIN---
I AM NOT USING OR STATING "PROPER"
TERMINOLOGY---SINCE I "MUST BE A TEENAGER.."
--which by the way---if I was--
-does that make it ok---for you to talk down to me?
Someone with more experience would

have been
embarrassed

AFTER LAYING-NAKED- ON COLD SLABS THE PAST 3
YEARS---
BEING EMBARRASSED IS THE LEAST OF MY WORRIES.
NEXT TIME: HOPEFULLY YOU WILL--
THINK BEFORE YOU RESPOND-
--"MR. WONDERFUL.COM"

GEEZE--I COULD HAVE BEEN
"MR PRO" OR "MRS. BOE"..

AND-

--A NICE HIGH--SIX(6)--FIGURED CONTRACT--

AND YOU COULD HAVE KISSED-YOUR SORRY

SELF OUT OF A JOB.

WHINING THE WAY YOU DO--
GO TO "W.A." (WHINERS ANONYMOUS}

at sending an unreadable WHAT A BABY! CHEMO DEFINITLY DISABLED MY EYESIGHT I AM SORRY AGAIN--

message instead of jumping

on me for pointing it out.SOAP OPERA.COM

SO------WHY WOULD I NOT CARE!!??
I MEAN CHRIST,
THIS IS AMERICA---AND LAST I CHECKED IT STILL IS A FREE COUNTRY

What makes you think I am in America?

TIGAD OREGON,

PERHAPS MAKES YOU IN AMERICA, TIM..

Of course you're free to care.

OH GEEZE THANKS!! (what an ass.)
I don't understand why you
DON'T think I'm free to ask
you why.

Look, you need to go back and read my message

with a little less attitude.

ATTITUDE? LOOK IN A MIRROR

I SHOULD NOT HAVE BOTHERED YOU.

understand since July 2000---I have gone thru
utter hell---
and please take into account that my kid has no dad.

I NEVER MEANT TO GIVE YOU AN ATTITUDE!
I ASKED A QUESTION...
I was not rude to you. I didn't call

you any names. I ........ asked. From your comments below, I gather that the ques..... tell
,...... from your first message.

         AND----- BLAH BLAH

cause it includes some of my blue, and I want to make sure it stands out. I use Courier because it is fixed pitch, and fixed pitch fonts are more traditional in e-mail.
Here is exactly what you sent me. Can you read this? I certainly can't. When you are asking for free consulting services
too easy to be misunderstood in e-mail communication (as this little exchange clearly points out), and everything we can do to eliminate that is a change for the better.
whoa--little carried away here TIMMMMMMY
These are utilities from S3 that manage various fancy
features of the graphics chip. Even if you don't use them every day, they aren't hurting anything. I'm not sure why you're stressing over them.

You did not indicate in ANY way that you wanted to know what those utilities did. You said they were clogging up your add/remove box and wanted to know if you could delete them. I answered that question. If you want to know more information about, please ask your question in a different way, because I did not get that out of your first message.

BY THE WAY--WHAT'S THE DEAL W/ YOU
PLAYING "HARDBALL" WITH PEOPLE WHO ASK YOU HONEST QUESTIONS?

Hardball?

What are you smoking?

      NOT A DAMN THING. IN FACT--
I DO HAVE 23 YRS OF SOBRIETY. BY THE WAY---
THOT YOU GUYS IN ORGEON WERE THE "POT HEADS!" :-)
you know----
" Eugene Green"- :-)

-(now see I always thot that made
for "bad" as in not good weed--if it was green--that is.)
AND.....FROM
YOUR PICTURE ON THE WEBSITE--YIKES..
YOU'RE THE POTHEAD! HA!
(LAUGH, HERE--OK..CUZ IT IS FUNNY..)

BITCH BITCH BITCH-
-and what's your "take home" Tim...Bet it beats my 48 per!....
I get 50 e-mail
requests a day for FREE technical support for the Savage chips, both on Windows and Linux, even though I clearly state that I am not involved with S3's Windows drivers. I answer every one of them, on my own time

This morning, I arrived at my office to find 1,500 virus messages in my e-mail inbox, and I had to wade through each and every one. Having just had to muck through Blaster and SoBig, I'm pretty damned tired of e-mail.

If you want to ask your question again a bit more specifically, I will make every attempt to answer it.

For free.

THIS WAS "FREE?"---right!!!!!

IT CERTAINLY DIDN'T SEEM THAT WAY.
MAN--What a lecture!!!
you are a mcp--no doubt

..
THANKS FOR

ALLLLLLLL THE WEALTH OF INFO YOU SHARED(not)

WITH ME----YOU MEAN PERSON

yes you are mean--I am--or was a customer.

"Mean"? You think it is "mean" of me to ask you to be more considerate?

I think you
need to switch to
decaf.

I HAVEN'T DRANK REAL COFFEE IN OVER 3 YEARS..
.........WHAT'S THE POINT--?
I GO FOR MY HERBAL TEAS THESE DAYS.
and actually---YOU SHOULD KEEP YOUR ADVICE TO YOUR SELF

PREHAPS YOU HAVE A MAJOR HANGOVER---TRY THE 12 STEPS OF AA--THINK THAT OVER--
AS
YOU SURE HAVE ALOT OF ANGER--
--YIKES....SELF CENTERED BASTARD.

OR----
HAVE YOU EVER THOT OF:
"BETTER LIVING THRU MODERN CHEMISTRY.."
(PROZAC-VALIUM--OR THE LIKE--)
I MEAN----YOU ARE "WOUND--UP"-----DAMN TIGHT!!!!
WELL, TIM---
AGAIN---I AM SORRY--

BEST WISHES TO YOU AND THAT DAWG. :-|

(MY LAB IS MUCH CUTER)
OVER --AND -OUT-----FOREVER-

AND PEACE BE W/YOU.

NANCY.-

AND DAMN-IT....----

--IF YA NEED HELP--GOD FORBID--

YOU GET AHOLD OF....."THIS GUY!!!!"
yikes!! it's that WHACKY tim guy..

.run for your life!!

- Tim Roberts, timr@probo.com
Providenza &Boekelheide, Inc.

YEP---THAT'S HIM OFFICER!!!
THAT'S THE MAN WHO VERBALLY
ABUSED ME OVER THE INTERNET!!!!

Is she accusing me of a crime? Does any rational person reading this actually believe I "verbally abused" her? Does the pot call the kettle black?

I did not respond.

If you agree that Ms. Inilgab went ballistic, or if you think I was completely out of line in some way, click here to let me know. I have rarely had an e-mail exchange turn as bad as this one.