I've also been burned by BankOne.  I had never missed a payment with them (or anyone else for that matter) but my account's interest rate jumped from 12.9% to 24.9% without so much as a phone call. 

When I called them they acknowledged that I had a good payment history and couldn't give a real reason for the interest rate jump. They also said they sent notification with a past statement (not printed on the statement but hidden in all the advertisement they put in there). I told them that I didn't consider a note hidden in all the garbage advertisement (usually 4 different ads per envelope) a form of official communication. 

I told them that I was shocked that a change in my account of that magnitude without some sort of certifible contact (certified letter, recorded phone call, seperate notice requiring signed reply, etc.) was a legal act (I wonder if it is actually legal?). 

Anyway, I immediately transfered that account to another, closed it, and informed them that they (or any company related to them) will never do business with me or my family again (like they actually care anyway).

Oh well, live and learn I guess.  My advice is that if you have a BankOne account, close it before you get your "official" notice (hidden with the advertisements that come with your statements of course).

Call them up and ask for the "Rate Services" department.  Tell Rate Services that you've got a better rate from another bank, and that you want a 9.99% interest rate.  Worked for me...

One of the problems with your strategy, Frank, is that a substantial fraction of the Visa cards in this country are actually issued and operated by BankOne, even if the card doesn't directly say so.  They do contract Visa processing for many (most?) of the "vanity" cards issued by universities and clubs like Good Sam.

It's hard to avoid them.

And yes, the contract you agreed to when you signed your application form does give them the right to alter the terms whenever they want, just be sending you a note.  They aren't required to ascertain that you read it, only that they sent it.

I have an ongoing problem with Bankone I had a small business loan I went default I offered to use the equity in my home to pay it off and ask them to refinance the house the wouldn't even let me fill out an application but they went and put a lein on the house any way does that make sense

has bankone changed anyones payment schedule, or finance charges as you reach loan maturity(car loan or any installment loan?

madeline

We are new customers of Bank One and I'm very upset that I didn't find this website first. I haven't done buisness with a bank that closes out thier ATM at 12:00 P.M. since the ATM was first invented. They bounced two checks and charged me 120.00 to return the checks. Because I made my deposit at 1:00 P.M. instead of 12:00. I went to close the account and it turns out that I have to have the draft for my home equity loan taken out of a Bank One account or my intrest rate will go up .25% I will never do buisness with Bank One again and I tell anyone who will listen not to ever do buisness with them.

I have alot to say about Bank One.I don't know where to start. for one I know first hand how they work I worked for them and Kathy I understand about the checking account, I ask for my account to be closed they never closed it and now I have a balance of over a $1,000 of overdraft fees. I been dealing with the problem for six months.As far as their credit cards I think that something are just crazy I answered hundreds if not thousands of people question everyday for 2years about repriced accts ( "change of terms"), accts closed for no reason and anything else imaginable I want to say I feel for everyone who ever felt shift by Bank One

I haven't got my statement telling me how much i

owe yet. I just moved to Wesley Leuthvilay
  4018 MLK Way #6
  Seattle, Wa 98108


Can you send me my statement Thank you

Um, Wesley, you need to read things a little more closely.  This web site has nothing to do with BankOne.  In fact, this is a log entry in which I COMPLAIN about BankOne.

No one here can send you a statement.

Bank One is the lowest dogs of the credit card companies.
For 2yrs I was with this company .
Late one payment and. BAM up went the interest rate. Called the company , demanded lower interest , they said no way. I switched .

Interesting how much virtiol this post has caused.


I just called up to cancel my BankOne card.  We don't need the credit anymore, and it's dangerous to have it around.  It took a SEVEN minute phone call to cancel it.  They transferred me to a second-level person, who was clearly an expert at cajoling people into staying.

She offered me free travel insurance.  She offered to drop the rate from 20% to 10.9% and then to 7.9%.  She offered me 1% cashback.  If they had offered those things on their own, I'd probably still have their card in my pocket.

I got my notice today, actually it was just listed on my monthly statement, no separate notice at all...only my new rate is 27.99%!  I was told it was a "business decision" due to my revolving debt. I was also told by a manager Shawn Nivens that there is no limit on how high my rate could go except what is defined by law.  When I asked him what that limit was he said I should ask a lawyer.  Have you ever heard of such lousy business practice?  He told me that my rate may have increased to to increased debt, but  I have not had any increase in revolvin debt in the last 12 mos, in fact I am only paying off debt and not using credit cards at all... (for over one year) but I did take out a student loan for my kid in college recently.  I am so furious at this, I had them close my account and intend to pay it off immediately. I received no notice informing me of this when the new rate went into effect a month ago. Unlike many, I actually sift thru the junk and try to read anything sent out that pertains to my account and I would have seen this if they in fact sent the notice.

I am ready to write my representatives in Congress because I should not be penalized for taking advantage of a financial aid offer by my daughters school to borrow at 4%.

I have always paid all my bills on time and recently got a great fixed rate on a mortgage as well as other credit card fixed at 5%.  In fact my Bank One went from 6.59 to 24.99 due to one payment being one day late.. I vowed not to ever use the card again at that point, but this is adding insult to injury...

Please tell everyone you know to stay away from this usurous financial instution!

Linda
Carlsbad, CA

can anyone e-mail a phone number from the back of their credit card. I don't have one. 3 years ago I paid off my acct and cancelled it. So i don't have a card anymore. In 2003, I mysteriously got a phone call from Academy  Collections saying I owed bankone a lot of money. No one will send me any paperwork. They say they do but for some reason it never gets delivered here. When I told them to stop harrassing me many times they finally stopped back in May. Today I got a call from SMA financial (I think) with the same stuff. When I asked for a Bank One phone number she gave me a bogus 800 number. I have spent all afternoon on the net trying to get a phone number without a recording asking for my credit card number. If anyone has any suggestion or phone numbers please help.
Margaret
NY

The problem I have had is BankOne won't let me do a payoff, saying there is no way to calculate the daily accrued interest and they won't let me pay over the amount on my last bill.  I wanted to do this because of like many of the complaints my interest for no reason went from 12% to 27%.  I don't know what to do.

Bankone CHase has been hoding a direct deposit check from 2 weeks and also a refund check from Priceline since 10/01/06 This is unacceptable. I think it's awful that they can hold $800.00 of MY money. I am an evacuee from New Orleans and I new all the help I can.

Disappointed
Beverly Raby