# Crisp

Probo reads your Crisp website's operators (your team members, not your visitors) through the Crisp plugin API so you can review who has access.

:::caution
This connector does not use an API key you create or paste. Probo connects through its own Crisp Marketplace plugin: you install the **Probo Access Review** plugin on your website, then paste a Probo-provided verification code into the plugin's settings to prove you control the website. Without the plugin installed and the code saved, the connection will **not** complete.
:::

## Prerequisites

- Probo organization administrator access
- **Owner** access to the Crisp website, so you can install a plugin and edit its settings (Crisp operators are either Owner or Member)
- The **Probo Access Review** plugin installed on the Crisp website you want to review
- Your Crisp **Website ID**, from **Settings** > **Workspace Settings** > **Setup & Integrations**

## Collected Fields

The Probo column lists every field. The Crisp column shows the operator field Probo reads or marks a field as **Not supported** when Crisp does not provide it.

| Probo field | Crisp field                  | Notes                                                        |
| ----------- | ---------------------------- | ----------------------------------------------------------- |
| Name        | `first_name` and `last_name` | Falls back to the email                                      |
| Email       | `email`                      |                                                             |
| Role        | `role`                       | `owner` → Owner, `member` → Member                           |
| Admin       | `role`                       | Flagged as an administrator when `role` is `owner`          |
| Status      |  |                                 |
| MFA         |  |                                 |
| Last login  |  |                                 |
| External ID | `user_id`                    | Stable identifier used to track the account across reviews   |
| Created at  |  |                                 |

## Step 1: Install the Probo Plugin on Your Crisp Website

1. In your Crisp dashboard (signed in as an **Owner**), install the **Probo Access Review** plugin on the website you want to review.
2. Copy your **Website ID** from **Settings** > **Workspace Settings** > **Setup & Integrations**.

## Step 2: Connect in Probo

1. In Probo, go to **Access Reviews** > **Sources** > **Add Source**.
2. Find **Crisp**, click **Connect**, and enter your **Website ID**.
3. Probo shows a **verification code**. Copy it.
4. In your Crisp dashboard, open the **Probo Access Review** plugin's settings, paste the code into the **Probo Verification Code** field, and save.
5. Back in Probo, click **Connect**. Probo reads the code back through the plugin, confirms it matches, and connects the website.

Probo names the source after your Crisp website and pulls its operators into your campaigns.

## Troubleshooting

- **"Install and configure the Probo plugin" error.** The Probo Access Review plugin must be installed on the exact website whose Website ID you entered.
- **Verification code mismatch.** Paste the exact code Probo shows for this website into the plugin's **Probo Verification Code** setting and save it before clicking **Connect**. The code is tied to your organization and this website.
- **No operators appear.** Confirm the **Website ID** matches the website you are reviewing. Probo lists operators (agents), not visitors.