Notifications

Probo notifies a member when something needs their attention: a document to sign, a document to approve, a task assigned to them, or a mention in a task. Each notification shows in the notifications panel, and can also arrive by email.

What triggers a notification

Notification	Sent when	Message	Clears when
Document signature requests	A document version is sent to the member for signature	Document is ready for your signature	The member signs, or the signature request is canceled
Document approval requests	A document version is sent to the member for approval	Document is waiting for your approval	The member approves or rejects, or the approval is voided
Task assignments	Someone else assigns a task to the member	You were assigned task	The member opens the task
Task mentions	Someone else adds a mention of the member to a task description or comment. See Mentions.	You were mentioned in task	The member opens the task

Probo does not notify you about your own actions: assigning a task to yourself or mentioning yourself sends nothing.

Where notifications appear

• Console: open the menu at the bottom of the sidebar and choose Notifications. A badge on the bell icon shows how many notifications are unread.

• Employee portal: select the bell next to your name, at the top right.

Both list the notifications for the current organization, newest first.

Selecting a notification opens the item:

• Signature and approval requests open the document’s Signatures or Approvals page in the employee portal, or the document in the console when the organization has no employee portal.
• Task notifications open the task in the employee portal, or in the console when the organization has no employee portal.

The panel header has two icons:

1. Mark all as read (the double check) clears every unread notification in the organization at once, including signature and approval requests that are still open. The underlying request stays open: the document still waits for your signature or approval.
2. Notification settings (the gear) opens your email preferences.

A cleared notification gets no further emails.

Email notifications

Each member decides how every notification type reaches them by email. Select the gear in the notifications panel, or open Notification settings in the employee portal. The settings under Email apply to the current organization only.

Option	Behavior
None	No email. The notification still shows in the notifications panel.
Each	One email for each new notification, sent on the next email run (every few minutes).
Reminders	The default. A grouped email once a notification has been unread for 15 minutes, then up to three reminders while it stays uncleared.
Weekly	One email on Monday listing the items that are still uncleared.

With Reminders, Probo sends a reminder one day after the first email, then two days after that, then three days after that, and then stops. A reminder that falls on a Saturday or Sunday moves to Monday at the same time. The weekly email goes out on Monday at 16:00 UTC.

Each type has its own setting, so you can, for example, get each signature request right away and a weekly digest of task mentions.

Self-hosting

On Probo Cloud the timings above are fixed. A self-hosted deployment can change them:

Setting	Default	Meaning
probod.notifications.email.interval	300 (seconds)	How often the email worker runs
probod.notifications.email.debounce-delay	900 (seconds)	How long a notification stays unread before the first Reminders email
probod.notifications.email.reminder-interval	86400 (seconds)	Base reminder cadence. Reminders go out at 1x, 2x, and 3x this interval
probod.notifications.weekly.weekday	1 (Monday)	Day of the weekly email, from 0 (Sunday) to 6 (Saturday)
probod.notifications.weekly.hour	16	Hour of the weekly email, in UTC

Emails need a working mailer. See Config file and the Config reference.

Related

• Tasks: assignments and mentions
• Document management: signatures and approvals
• Webhooks: notify other systems when records change